How to order
To order any of the products featured on this site via our
SECURE online shopping service, just browse through our online
catalogue and click the items you wish to purchase. You can either
click on the picture or the title of the product. This will bring
up the bigger image and a description.
Once you have selected the appropriate item, just put it in
your shopping basket. you can view your shopping basket at any
time and if you change your mind, items may be removed in "view
basket", by clicking "remove".
When you are ready to buy, just cllick "checkout"
If your item is not in stock, we will back order it for you.
You will be e-mailed with the option to cancel your order if
you would rather not wait.
Payment
We accept credit card payment. We regret that we do not currently
accept American Express.
Your credit card information is requested via the internet.
If you prefer to phone it through , please call us on 0114 262
1500 between 9.30am and 5pm.
We will not charge for any item on back order with the exception
of personalised or "made to order" items.
Security
Our online eCommerce shop is a totally secure environment
where you can shop safe in the knowledge that no one can view
details of your transactions.
Little Mischiefs is dedicated to making sure your transaction
and contact information remain totally private. Secure socket
layer (SSL for short) 128 bit encryption software is used when
data is sent through the internet, and remains encrypted so that
no one else can see your personal and confidential information.
To see if a page is secure, look at the padlock icon. If it
is closed then any information entered into the page is fully
encrypted.
If the lock is not closed - the page is not secure.
(Please note that, as a customer you will only be entering personal
information in the check-out area of the site).
Cancelling your order
You may cancel your order within 7 working days from receipt
of goods in accordance with the Consumer Protection regulations.
To cancel a confirmed order (contract), please either write
or e-mail us with the order number and your instruction to cancel.
If your order has already been sent out to you, you must package
them appropriately and return them to us. If we do not receive
the items, we may arrange for collection from you at your cost.
A refund of the original purchase price will be arranged.
Feedback and complaints
You may contact us at any time via e-mail, telephone (this
may be an answerphone) or in writing. We will aim to deal with
any query or complaint within 2 working days of receiving it.
Delivery
| Orders under £15 |
UK Mainland |
£2.50 |
| Orders £15.01 - £150* |
UK Mainland |
£5.00 |
| Orders over £150 |
UK Mainland |
FREE |
*Please note: Due to their fragile nature, mirrors and Terramundi
moneypots are sent Special Delivery regardless of the order value.
You should receive an e-mail order confirmation. This is automatically
sent from our site to let you know we have received your order and
that we will contact you if there are any queries regarding stock
etc. Please note that the delivery charge is not shown on this confirmation
and is in addition to your order total shown.
An order should be received within 4-5 working days, unless
otherwise stated on the product description.
If your order includes a product which will take longer to
deliver, this product will be sent separate to your main order.
During busy times of the year or when a product is out of
stock, despatch may take slightly longer. You will be notified
if your order may be delayed for any reason.
A signature may be required on receipt of delivery.
Returns and Exchanges
If for some reason you are not happy with your purchase, we
will be happy to refund the original price of an item or send
you an exchange, providing the goods are returned to us within
28 days in a good and resaleable condition.
PLEASE NOTE: PERSONALISED ITEMS OR MADE TO ORDER ITEMS CAN
ONLY BE RETURNED OR EXCHANGED IF FAULTY
We regret we cannot refund the cost of postage, packing or
insurance.
Returns and exchanges will be processed as soon as possible
after we receive them.
Please ensure you obtain a proof of postage certificate before
sending.
