How to order

To order any of the products featured on this site via our SECURE online shopping service, just browse through our online catalogue and click the items you wish to purchase.

You can either click on the picture or the title of the product. This will bring up the bigger image and a description.

Once you have selected the appropriate item, just put it in your shopping basket.

You can view your shopping basket at any time and if you change your mind, items may be removed in "view basket" by clicking the red x to the left of the product listing.

When you are ready to buy, just click "checkout".  If you have a voucher/coupon/promotional code, enter it at this stage in the box provided. The discount will be calculated at payment point.

If your item is listed as "OUT OF STOCK", you may continue to place the order and we will back order it for you.

You will be e-mailed with an estimated timescale on back-ordered such stock items, allowing you the option
to cancel your order if you would rather not wait.

Please note:  many items such as personalised gifts are "to order" and it is recommended that you allow at least
2 weeks (10 working days) for your order to be processed and delivered.

 

Payment

Online credit and debit card payments are securely processed via the Sagepay system or Paypal.

We do not currently accept American Express

 

Security

Our online eCommerce shop is a totally secure environment where you can shop safe in the knowledge that no one can view details of your transactions.

Little Mischiefs is dedicated to making sure your transaction and contact information remain totally private.

Secure socket layer (SSL for short) 128 bit encryption software is used when data is sent through the internet, and remains encrypted so that no one else can see your personal and confidential information.

(Please note that, as a customer you will only be entering personal information in the check-out area of the site). We do not handle any financial data via our site.  This is securely processed via the Payment Gateway Method you select (either SagePay/Protx or Paypal)

 

Cancelling your order 

 

You may cancel your order within 7 working days from receipt of goods in accordance with the Consumer Protection regulations.

To cancel a confirmed order (contract), please either write or e-mail us with the order number and your instruction to cancel. If your order has already been sent out to you, you must package it up appropriately and return it to us.

If we do not receive the items, we may under certain circumstance arrange for collection from you at your cost.
A refund of the original purchase price excluding postage & packing charges, will be arranged.

 

Feedback and complaints

You may contact us at any time via e-mail, via our blog, telephone (this may be an answerphone) or in writing.

We will aim to deal with any query or complaint within 3 working days of receiving it.

 

Delivery

 

Our postage and packing charges are currently £4.50 for UK Mainland orders.

Due to recent problems with international deliveries, we no longer offer this service as standard.  If you would like an item sent anywhere other than UK, please contact us to discuss.

An order should be received within 4-5 working days unless otherwise stated on the product description

If your order includes a product which will take longer to deliver, this product will be sent separate to your main order and you will be informed via e-mail. During busy times of the year or when a product is out of stock, despatch may take slightly longer.

You will be notified if your order may be delayed for any reason. 

A signature may be required on receipt of delivery. 

 

*Please note: Delivery charges specified apply to deliveries to UK only.

A small number of products can be sent outside the UK, but we no longer offer this as a standard service.  Please contact us to discuss your requirements.

 

Returns and Exchanges

 

If for some reason you are not happy with your purchase, we will be happy to refund the original price of an item or send you an exchange, providing the goods are returned to us within 28 days in a good and resaleable condition.

 

PLEASE NOTE: PERSONALISED ITEMS OR MADE TO ORDER ITEMS CAN ONLY BE RETURNED OR EXCHANGED IF FAULTY

We regret we cannot refund the cost of postage, packing or insurance unless the goods are faulty.

 

Returns and exchanges will be processed as soon as possible after we receive them.
         

 

Please ensure you obtain a proof of postage certificate when returning items to us.

In the unlikely event of your goods arriving in a damaged or faulty condition, please let us know straight away.