Privacy & Cookies

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Our Commitment
We are committed to safeguarding the privacy of our website users.

Who are we?
We are Little Mischiefs, 10-B Causewayhead Road, Sheffield, S17 3DT

You can contact us by post at the above address, by email at tina@littlemischiefs.co.uk or by telephone on +44 (0)7775 688 760

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

In order to meet the principles of GDPR (2018), we commit to the following:

Data is processed lawfully, fairly and transparently
Data is processed for specific, explicit and legitimate purposes
Processing is adequate, relevant and limited to the purposes set out
Data is accurate and current
Data is kept for no longer than necessary
Data is held securely
How we use your information
When you use our website
When you submit an enquiry via our website
When you request a quotation from our website
Your rights as a data subject
Your right to complain
Updates to this privacy policy
When you use our website
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

In so far as those cookies that are not strictly necessary for the functioning of our website and services we will ask for your consent to our use of cookies when you first visit our website.

For more information about our use of cookies, please see our cookie policy.

When you submit a general enquiry via our website
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information you have requested.

Your enquiry is stored and processed in the first instance via our webserver and subsequently on our file server which is firewall protected.

We do not use the information you provide to make any automated decisions that might affect you.

We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them.

We will not share your information for marketing purposes.

When you place an order via our website
When you set up an account and/or place an order, we ask you for your Company name if applicable, name, address, telephone number, email address, billing address and delivery address.

We require this information to manage your account in order to deliver our products or services, process payment and fulfil our contract with you. In addition to the above, should you agree, we may update with you with products and services that we offer from time to time. The basis under which we do this is legitimate interest. You have the right to request to withdraw consent for these updates. Your information is stored and processed on our fileserver which is firewall protected.

Your personal data is stored for seven years after your last order, in line with HMRC requirements, after which it is deleted. We may share your information from time to time with supplier and delivery partners to fulfil our obligations under the contract however we will ensure that each partner is contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the GDPR regulation.

We do not use the information you provide to make any automated decisions that might affect you. We will not share your information for marketing purpose.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

If we are processing your personal data for reasons of to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to complain
If you have a complaint about our use of your information, please contact us directly in the first instance so that we can address your complaint accordingly.

Cookies
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

Example:
A number of our pages use cookies to remember:

items stored in your cart
your account preferences
site navigation tracking
if you have agreed (or not) to our use of cookies on this site

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.

How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.